Privacy Policy

This Privacy Policy applies to the services of James & Helen Calgary. We respect the privacy of our customers and are committed to protecting the personal information you share with us. All personal data is handled with care and treated confidentially.

Information We Collect

When you place an order or create an account with James & Helen Calgary, we may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction details

  • IP address and device information

  • Website activity and browsing behavior

This information is collected only when necessary and relevant to our services.

Purpose of Data Processing

Your personal data is used for the following purposes:

  • Processing and delivering orders

  • Providing customer support and service

  • Sending order updates and essential communications

  • Improving our website, products, and overall customer experience

  • Ensuring security and preventing fraud

We only process data that is essential to deliver a smooth and reliable shopping experience.

Sharing Data With Third Parties

James & Helen Calgary only shares personal data with third parties when required to operate our services properly. This may include:

  • Payment service providers

  • Shipping and logistics partners

  • Shipping and fulfillment partners

  • IT and website service providers

Your data is never sold to third parties and is only shared when strictly necessary or when legally required.

Data Retention

We do not retain personal data longer than necessary. Personal information is stored only for as long as required to fulfill the purpose for which it was collected or to comply with legal obligations.

Cookies

Our website uses cookies to:

  • Improve website functionality

  • Analyze visitor behavior

  • Support marketing and performance tracking

You can manage or disable cookies at any time through your browser settings.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Object to data processing

  • Request data portability

To exercise any of these rights, please contact us using the details below.

Contact Information

For any questions or concerns regarding this Privacy Policy, please contact:

Business Name: James & Helen Calgary
Email: info@jameshelencalgary.com